Privacy Policy

At WearByLoom, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or interact with our services.

Information We Collect

Personal Information You Provide

Contact Details: Name, email address, phone number
Shipping & Billing Address: Delivery and billing information
Order Information: Items purchased, order history
Communication Data: Messages, support tickets, reviews, and feedback

Note: We do not store your full payment card details. All payments are securely processed by trusted third-party payment gateways.

Information Collected Automatically

Device & Browser Data: IP address, browser type/version, operating system
Usage Data: Pages visited, time spent, navigation patterns
Cookies & Similar Technologies: Used to improve user experience, remember preferences, and analyze site performance

How We Use Your Information

Order & Service Delivery

Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Handle returns, exchanges, and refunds

Customer Support

Respond to your questions and inquiries
Provide assistance with orders and products
Resolve issues and improve support quality

Site Improvement & Analytics

Understand how visitors use our website
Improve website performance and user experience
Detect and prevent fraud or technical issues

Marketing (with consent)

Send promotional offers, newsletters, and updates
Personalize your shopping experience
You can unsubscribe at any time

Data Protection & Your Rights

Encryption

SSL/TLS encryption for all data transmission

Limited Access

Only authorized personnel can access your data

Data Retention

Kept only as long as necessary or required by law

Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Withdraw consent at any time

Questions About Your Privacy?

Feel free to contact us if you have any concerns or need clarification

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