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Shipping & Exchange Policy | WearByLoom

Shipping & Exchange Policy

Clear and transparent policies so you can shop with confidence

Shipping Information

Delivery Times

Within Lahore: 24–48 hours
Major Cities: 3–5 business days
Remote Areas: 5–7 business days
Delivery times may vary during peak seasons, public holidays, or high-demand periods

Shipping Charges

Base Fare: Rs. 200 (for all orders)
Additional Charges: Tax / handling fees may vary depending on quantity, weight, or item type
Express Delivery: Rs. 400 (24-hour delivery in Lahore, subject to availability)
Free Delivery: On all orders above Rs. 1,000

Order Tracking

Once your order is dispatched, you will receive:

SMS notification with tracking number
WhatsApp update with delivery agent contact
Email confirmation with full order and tracking details

Exchange Policy

Hassle-Free Exchange

We offer easy exchanges within 7 days of delivery.

1

Contact Us

Within 7 days via WhatsApp or email

2

Pickup Arranged

We schedule free pickup

3

New Item Sent

Delivered within 2–3 days

Exchange Conditions

Item must be unworn, unwashed, with original tags and in original condition
Original packaging must be intact
Exchange available only for size or color
No exchange on discounted or sale items
Only one exchange allowed per item

Important Notes

Exchange shipping charges: Rs. 200 (if applicable)
Exchange subject to availability of desired size/color
Digital products and accessories are non-exchangeable
Damaged or defective items follow a separate return & refund process

Need Help with Shipping or Exchange?

Our support team is ready to assist you

WhatsApp Support Email Us